Primary launch market
Launch Readiness
U.S.-only production foundation for Ebi Network Solutions
This route turns the project from a demo into an operating plan. It anchors the core systems, roles, and compliance work required to launch a real home IT support marketplace in the United States.
Billing currency
Expansion model
Background-checked, patient, senior-first support professionals
What we must finish next
Real user accounts for customers, family members, technicians, and admins
Stripe checkout, webhooks, invoices, refunds, and technician payouts
Technician onboarding with background-check and payout readiness tracking
Operations dashboard for dispatch, cancellations, reviews, and customer support
Notifications for booking confirmation, ETA, receipts, and renewals
U.S.-specific legal, consent, refund, and marketplace compliance flows
Operating systems
Identity and access
Real auth, role-based permissions, family-sharing access, admin tools
Bookings and dispatch
Service requests, scheduling, assignment, status changes, ETA messaging
Payments and payouts
Checkout, subscriptions, webhooks, refunds, invoices, technician payouts
Trust and safety
Background checks, technician verification, customer support logs, reviews
Observability
Error tracking, analytics, backups, audit history, webhook monitoring
Who needs dedicated product flows
Customer
- Create bookings
- Manage household profile
- Pay one-time or recurring charges
- Track technician assignments
Family Manager
- Book on behalf of parents or relatives
- View service history
- Manage plan membership
- Receive booking and billing notifications
Technician
- Complete onboarding and screening
- Set coverage area and availability
- Accept or decline jobs
- Track payouts and job history
Operations Admin
- Assign technicians
- Handle cancellations and refunds
- Review trust and safety flags
- Oversee service quality and support
Go-live sequence
- Provision Supabase project and apply schema
- Connect Stripe live account and configure U.S. products and prices
- Add technician payout flow with Stripe Connect
- Set up Resend, Twilio, and push notifications
- Publish U.S. legal documents and consent flows
- Run real-device QA and payment sandbox testing
- Soft-launch in one U.S. metro and validate dispatch operations